Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
Channels:
Email: support@apkamall.com
Queries received beyond working hours will be responded to within the next business day.
Our support team is trained to help with:
Order placement and tracking
Payment and refund queries
Returns, replacements, and cancellations
Product and seller-related concerns
Account and login assistance
General Queries: Within 24–48 business hours
Refund Processing: 5–7 business days (post approval)
Escalated Issues: Resolved within 7 business days
We aim to provide timely, fair, and efficient service at every step.
If users are not satisfied with the resolution provided by our support team, you may escalate your complaint to our Grievance Officer as per Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer Contact:
Name: Mrs. SMD
Email: grievance@apkamall.com
Complaints will be acknowledged within 48 hours and resolved within 30 days.
We are committed to treating all customers with respect and courtesy, and we expect the same in return. Abusive language, threats, or inappropriate behaviour may result in restricted access to our platform and may attract legal action.We are committed to treating all customers with respect and courtesy, and we expect the same in return. Abusive language, threats, or inappropriate behaviour may result in restricted access to our platform and may attract legal action.
User’s feedback matters. We regularly evaluate our support services to improve customer satisfaction. Feedback can be shared at feedback@apkamall.com.