Users must be at least 18 years old to create an account and make transactions, in accordance with India Government norms. It's essential that all account details provided are accurate and truthful. Users are solely responsible for safeguarding their login information, ensuring it remains confidential. This policy ensures legal compliance and users' accountability for their online activities.
We utmost care to display products accurately, but how they look can vary depending on users' device's screen, its resolution settings and operating system. While we work patiently to keep all product details current and precise, slight differences might occur since some items are handmade or due to updates from artisans. All prices users' see already include taxes, unless stated differently.
Order:
We confirm users' order once the payment is successful. If an item is out of stock, you can click 'Notify' to receive an alert when it's back. You also have the option to pre-order by making an advance payment, and we'll send you an automated email and SMS notification when the product becomes available for dispatch.
Payment:
For users' security, our payment gateway partners are leading financial institutions that utilize secure systems to safeguard users' financial information.
Delivery:
We partner with reputable logistics companies for delivery. While we provide estimated timelines, please understand that delays can occur due to unforeseen circumstances, and we'll be sure to keep user informed if this happens.
Returns and refunds depend on the product category. For instance, perishable or customized items are typically non-returnable and non-replaceable. You can find more detailed information and specific guidelines in our FAQ section.
Qualified return requests must be initiated within 7 days of the delivery date and must fully comply with our established return and replacement policy. For complete details and any exceptions, please refer to our FAQ section.
This platform must not use for any illegal, harmful, or deceitful activities. Engaging in such misuse will lead to the suspension or permanent termination of user's account. Furthermore, if found, law will take its own course of action.
Online platform www.Apkamall.com (an affiliate of SANVISH OVERSEAS PRIVATE LIMITED) operates in full compliance with laws governing e-commerce, Goods and Services Tax (GST), data privacy, and consumer protection. We handle all user data strictly according to the Information Technology Act, 2000, and other relevant data protection regulations.
At Sanvish Overseas (P) Ltd, we prioritize addressing consumer concerns. We've appointed a Grievance Officer, as mandated by Indian IT and e-commerce laws, who you can contact at support@apkamall.com with user's complaints. If user's issue remains unresolved to his/her satisfaction, user have the right to escalate it to consumer forums, in accordance with Indian consumer protection laws.
To safeguard user interests in accordance with applicable laws, these terms may be revised periodically to reflect updates in legal requirements, company policies, or operational practices. By continuing to use the platform, users agree to abide by the revised terms.