We conduct thorough quality inspections on every product before shipping, but on rare occasions items can be damaged in transit.

1. How do we define a product as damaged or defective?

• The item isn't operational or shows obvious damage such as cuts, crushing, tears, broken components, dents, or scratches.
• The product seal is broken or there is evidence of leakage.
• Parts or accessories are missing upon arrival.
• User received the item in the wrong size or colour.
• The item doesn't match the description provided.
• The box arrived intact, but the product itself is missing.
• The product has passed its expiration date.
• The item is dead on arrival or its screen is damaged.
• The product fails to meet your expectations.
• The packaging or box is damaged, indicating a packaging or transit issue.
• The correct box arrived, but it contains an incorrect item.
• The box appears tampered with and the item is missing.
• The product is counterfeit or fake.

2. What steps should user take if user's product arrives damaged or defective?

• If users' item arrives damaged, defective, or does not meet their quality expectations, user may return it or request a replacement.
• Products marked as "returnable" on www.apkamall.com within their specified return period are eligible for returns. User will find a return logo on the product page indicating the time frame (e.g. "7 Days Return & 7 days Exchange," etc.)
• Replacement or exchange requests depend on the availability of the alternative product.
• Return and replacement procedures vary by product category.