A. Prices may vary due to differences in seller location, packaging, shipping costs, services offered, or promotional offers. The Legal Metrology (Packaged Commodities) Rules, 2011 permit multiple MRPs for different supply chains. However, clear price disclosure is mandatory to ensure consumer transparency. As long as the product is fairly described and priced, it remains within legal.
A. As per Indian e-commerce guidelines, platform users have the right to access seller details for transparency. You can contact your preferred seller through the contact information provided on the product page or seller profile. Most platforms also offer a messaging or inquiry feature to directly communicate with sellers
A. To identify fraudulent emails or calls, always check for suspicious sender addresses, spelling errors, or urgent requests for personal details.www.apkamall.com e-commerce platforms never asks for users’ password, OTP, or bank information over phone or email. Avoid clicking on unknown links or downloading attachments from unverified sources. If in doubt, contact official customer support directly through the website or app.
A. You can cancel your order any time before it is marked as 'Out for Delivery'. Please note that this option may not be available for certain logistics partners. To cancel, go to the ‘My Orders’ section in the main menu of our App, Website, or Mobile site, and select the item or order you wish to cancel. If you're unable to cancel through this option, you can simply decline the delivery when it arrives. For prepaid orders, the refund will be credited back to your original payment method.
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First, log in to your account at www.apkamall.com
A. After your return request is submitted and approved, the pickup is typically arranged within 2 to 4 working days. You will be notified with the scheduled pickup date and relevant details. If the package was opened, please re-pack the item securely along with its original tags, packaging, and box to ensure a smooth return. In most cases, the delivery agent will contact you before reaching your location.
Your refund will be processed once the returned item is picked up, received at our warehouse, and successfully clears quality checks as per our Return Policy. The refund will then be credited to your account within the following timelines:
A. In most cases, our logistics partners arrange a reverse pickup from your address, so self-shipping is not required. However, if your location is not serviceable for reverse pickup, you may be asked to send the package yourself. In such cases, we will share the return address. Please ensure the item is securely packed with all original tags and packaging.
A. You can redeem your Apkamall Points at checkout while making payment of the order. The available points will be shown as option in coupon in payment window. Simply select the number of points you wish to use. The discount will be applied instantly to your total bill.
A. Apkamall applies a platform fee to help maintain smooth operations and enhance the user experience across the app.
Refund Policy for Platform Fee:
a) If an order is lost or not delivered to the intended address, the full amount paid online—including the platform fee—will be refunded.
b) In case of a partial cancellation or return by the customer, the platform fee will not be refunded.
c) The platform fee will be refunded only for complete order cancellations.
d) For users whose return patterns violate our fair usage policy, the platform fee will remain non-refundable, regardless of the order amount.*
*Note: Order amount is calculated after applying all discounts, taxes, and additional charges.
A. We’re committed to delivering the best experience to our customers. However, in rare cases, some users take undue advantage of Apkamall’s easy return policy by consistently returning more products than usual or regularly refusing to accept their orders
A. Our services are being expanded to serve customers outside India as well. For the latest updates and information on international delivery options, please continue to check apkamall.com regularly.
A. Apologies, but at the moment we don’t offer any option to speed up or expedite order delivery. If we introduce this service in the future and it becomes available in your area, we’ll be sure to inform you.
A. Please report any missing items or empty/tampered packages within 3 days of delivery—claims beyond this timeframe may not be accepted. While we investigate, kindly keep the following in mind:
Do not use the item for which you're raising a claim.
Please provide a explanation of the issue; we may ask a few questions to understand the situation.
Share clear images of the package and any included boxes, especially areas showing damage or tampering.
Refunds for prepaid or COD orders will be processed after the investigation is complete and validated.
Required information or images are not provided and satisfactory .
The complaint is made after the allowed timeframe (same day for pilferage).
You have already used the item.
The packaging is disposed of within 3–4 days of delivery (it may be needed for pickup and verification). Kindly retain the packaging material in original form.
For multi-piece items (e.g., kurta sets, bed sheets, innerwear sets), only exchange will be offered based on product type and service availability.
A. After successfully placing (once payment received) your order, you'll see an option to cancel it right away. This applies to all items, including those bought on discounts or deals. If you cancel, the amount paid will be refunded to the original payment method within 7 days.
A. Yes, you can update the shipping address before your order is processed (i.e., packed) by selecting the ‘Change Address’ option in the ‘My Orders’ section on the app or website.
A. To cancel your order, go to the “My Orders” section from the main menu on the App, Website, or Mobile site. Find and select the specific order or item you wish to cancel. Once selected, tap on the “Cancel” option. Follow the on-screen steps to confirm your cancellation. You’ll receive a confirmation once the cancellation is processed.
A. If you chose Cash on Delivery, no refund is needed as no payment was made. For payments made through Credit Card, Debit Card, Net Banking, or Wallet, the refund will be credited to the original payment source within 7–10 days of cancellation. If you paid using your PhonePe wallet balance, the refund will be processed instantly after cancellation, and you can transfer it to your bank account by contacting PhonePe customer support.
A. apkamall return and exchange policy allows you to return or exchange items bought on www.apkamall.com for any reason within the specified return/exchange period mentioned on the product detail page. Returns are collected from the same address where the order was originally delivered, as stated on the invoice. You may try the product, but it must remain unused and in its original condition with all tags and packaging intact. If the original labels are tampered with, torn, or missing—even if the product is unused—it will not qualify for return. For items with a seal tag, it must stay attached and intact to avoid any issues during the return or exchange process.
There are two ways to return the product to us:
Note: Your claim may be rejected if:
Pick up: In most areas, we provide a free pickup service, which will appear as an option when you place a return request. However, for any delivery that fails due to customer choice, change of mind, or any reason unrelated to the product, delivery, or service, the actual courier charges from the logistics partner will be billed to the customer.
Self-Ship: If your area is not covered by our logistics partner, you will need to send the product back to the address provided. Once we receive it at our warehouse and it passes the quality check, the return will be approved.
If a return is picked up from your location, the courier may conduct an initial quality check. If it passes, a refund will be processed to your original payment method used when initiating the return request. For certain pin codes, doorstep refunds may not be available—in such cases, the refund will be initiated after the item reaches our warehouse and passes a full quality check. If the product fails the check, it will be sent back to you. For exchanges due to size mismatch or a defective product, a replacement will be provided free of cost, subject to stock availability and serviceability of your address. During an exchange, the delivery representative will hand over the new item and collect the original one at the same time. You may exchange items for a different size, the same style, or another product of equal or different value from apkamall.com within the allowed exchange period, provided your address is eligible for exchange service.
Swarovski items, precious jewellery, Ray-Ban sunglasses, socks, briefs, shapewear bottoms, lingerie sets containing briefs, swimwear, mittens, and wristbands are not eligible for exchange or return.
Certain items, such as fine jewellery, watches, and other fragile products, are eligible for return or exchange only within a limited time frame. Some products, like sherwanis, can be exchanged but not returned. Please refer to the Product Detail Page for the specific return/exchange period applicable after delivery.
Because of their intimate nature, certain innerwear, sleepwear, and lingerie items have a different return process. These products can only be returned through self-shipping, as pickup service is not available, and they are not eligible for exchange.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box), under Exchange Policy.
a) If you request an exchange on apkamall.com within the allowed exchange period for the same style in either the same or a different size, the replacement will be provided at no additional cost.
b) If you exchange an item bought from apkamall.com for another item of equal or different value, you will be charged the difference if the new item costs more. If the new item costs less, the difference will be refunded to you after the original item is successfully picked up.
c) For exchanges, the difference in price between the original and the exchanged item will be calculated based on the net amount you paid (excluding any instant cashback or discounts). This difference will either be payable by you or refunded by apkamall.com, as applicable.
6) All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
7) An item can only be exchanged for a single product, not multiple products. However, customers may exchange multiple items at once by submitting a separate exchange request for each item individually.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) apkamall reserves the right to limit exchanges for items bought on its platform if it determines, at its sole discretion, that the customer has violated or misused this policy. If an item purchased includes a free gift or offer, returning the main item will also require returning the associated free product.
11) apkamall will not be responsible for products returned by error. If an additional or different product is sent back by mistake, apkamall will not be liable for its loss, replacement, or return to the customer.
12) When returning items via self-shipping, ensure they are packed securely to avoid loss or damage during transit. It is advised to use a trusted courier service, as apkamall.com will not be responsible for any loss or damage in self-shipped returns.
13) For self-shipped returns, the shipping cost will be borne by you, as it is considered an unsuccessful delivery of product post sale and shipping to user/customer as per our Returns and Exchange Policy. Refunds, after deducting the actual logistics charges, will be processed only if the returned product passes the warehouse quality check. If it fails the quality check, the product will be sent back to you.
A. If you would like to exchange products purchased from apkamall, please follow below mentioned steps:
You can create exchange for products purchased from apkamall.com within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange, you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all its original tags are intact.
Hand over the original product to our delivery agent, allowing them to perform a preliminary quality check before accepting and handing over the exchanged item to you. Ensure the original product is available at the same address chosen for the delivery of the exchange item.
At any time, you can track the status of your exchange requests under “My Orders” of App/Website/Mobile-site
A. When initiating a return, customers must confirm by ticking a checkbox that the product is unused and has its original tags intact. If these conditions are not met during pickup, the return may be placed on hold until further clarification is obtained from our Contact Center.
A. Upon successful pickup of the return product at your doorstep, apkamall.com will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self-ship returns.
A. Refunds to source accounts via UPI and Wallet will reflect instantly, or within 48 hours in case of delays. Refunds to source accounts such as Credit Card, Debit Card, or Net Banking may take up to 5 business days to appear, depending on your bank’s processing time.
A. Once Apkamall initiates a refund as per the Returns Policy, the amount is expected to reflect in the customer’s account within these timelines:
Debit Card/Credit Card/Net Banking/EMI – up to 7 days
UPI – up to 5 days
A. When returning multiple products from the same order, a separate Return ID will be sent to you by email for each item. If you choose to self-ship, you may send all items in one package. Ensure you list all the Return IDs on a single sheet of paper and place it inside the shipment.
A. You can create your account on apkamall by entering and verifying your mobile number. Click on "Log In " after that ‘Log in” pop will come where you will find “sign Up” option to fill in “User’s Details” in the form to create your account on apkamall.com.
A. www.apkamall.com uses its own security protocols to validate users during login for shopping. It does not rely on Google, Facebook, or any other third party for user verification. Recently, incidents have been reported where social media users’ login credentials were compromised. Considering the seriousness of such breaches, www.apkamall.com independently verifies all users directly on its platform.
A. Refunds to source accounts via UPI and Wallet will reflect instantly, or within 48 hours in case of delays. Refunds to source accounts such as Credit Card, Debit Card, or Net Banking may take up to 5 business days to appear, depending on your bank’s processing time.
A. You may be asked for your password after entering the OTP as an added security measure. This two-step process ensures that only the rightful account owner can log in. The OTP verifies your device or contact details, while the password confirms your identity. It helps protect your account from unauthorized access even if the OTP is compromised.
A. If you don’t receive an OTP due to poor network connectivity, wait a few moments and try again. Ensure your phone has a stable signal or internet connection. You can also request the OTP to be resent via SMS or email. If the issue persists, contact our customer support for assistance.
A. An alternate mobile number is a secondary contact number linked to your account. apkamall.com asks for it to ensure we can reach you if your primary number is unavailable. It helps in cases like delivery updates, account recovery, or urgent communication, providing it adds an extra layer of reliability to your account information.
A. You are not required to provide an email address to create an account on apkamall.com. However, adding your email is recommended as it makes password recovery easier if needed.
The mobile number you provided in your last order’s shipping address cannot be used to log in to apkamall. For login purposes, the number must be added to your profile and verified through OTP, which can be done in the log in or sign up.
A. Account recovery is the process of regaining access to your account if you have changed or lost your mobile number without updating it on www.apkamall.com. Your registered email can also serve as a verification method. Additionally, details like a card number used for purchases or a saved delivery address on the platform can help verify your identity and recover your account.
A. Yes, your www.apkamall.com account is secure. No one can access it without your password. In the event of a SIM handover, apkamall.com will request both your password and email ID for verification. If the details don’t match, the new SIM holder must create a separate account with their own credentials. Since mobile numbers and email IDs are unique identifiers, duplicate accounts cannot be created using the same ones.
A. www.apkamall.com is permitted to read only the OTP messages it sends to users, as per the regulations laid down by the Telecom Regulatory Authority of India.
A. If there are multiple unsuccessful login attempts, Apka Mall may temporarily or permanently lock your account to keep it secure. You can regain access by resetting your password or by contacting customer care for assistance.
A. apkamall accepts the following payment methods:
A. apkamall offers Cash on Delivery (COD) for orders valued between ₹299 and ₹49,999. To use this option, simply select ‘Cash on Delivery’ at checkout. COD is available only in certain PIN codes.
Your COD limit may vary based on your order history. If an order is rejected or returned after three failed delivery attempts, your rejection percentage increases, which can lower your COD limit. Depending on this percentage, your limit may reduce to ₹24,999, ₹1,500, or even ₹0.
If your COD limit is breached, the order will be cancelled, and you’ll need to place a new order using prepaid options. The limit can be raised back up to ₹49,999 based on successful deliveries, order acceptance, and the number of prepaid orders placed.
A. If the Cash on Delivery (COD) option is not visible on your payment page, it could be for the following reasons:
A. apkamall has the sole discretion to set the Cash on Delivery (COD) limit for each customer and order. This limit takes into account both pending unpaid deliveries and any new orders placed.
A. The Cash on Delivery (COD) fee is charged by the courier partner who collects cash on behalf of apkamall. We apply the same fee to COD orders as indicated by the courier partner, either as a fixed amount or as a percentage of the transaction value, to cover handling costs.The COD fee is non-refundable in the event of cancellation (full or partial) or return of the order. Refunds are calculated only on the net order value after applying all discounts, VAT/GST, and other applicable charges.
A. Kindly try the payment again after verifying that all details entered, such as account information, billing address, and passwords, are correct. If the payment does not go through, you may choose the Cash on Delivery (COD) option, if it is available for your order. In case the amount gets debited despite a failed transaction, it will be refunded to your source account within 7–10 days once the bank confirms the transaction status.
A. GST is a single tax on the supply of goods and services, applied at every stage of value addition during production or service and included in the final selling price. The burden of GST is borne by the end consumer. Different products and services fall under different GST slabs as specified by the Government of India. GST is applicable on all orders fulfilled on or after July 1, 2017, and it has replaced multiple taxes such as Excise Duty, VAT, Entry Tax, and others.