User may return eligible products within their specified return period if products arrive with physical damage, missing parts or accessories, defects, or if they don't match with the description available on the www.apkamall.com product detail page.
If users report a problem with a smartphone, tablet, laptop, television, air conditioner, refrigerator, washing machine, or microwave, we can help arrange for a technician to visit user's address—subject to service availability in users' area's PIN code.
www.apkamall.com will conduct verification checks, and user return will only be approved if all of the following are met:
Some items can't be returned under certain circumstances—detailed in the "Return Policy Types" table—including cases of buyer's remorse, like ordering the wrong model, colour, or product.
Items labelled "non-returnable" on the product detail page cannot be returned. However, if users receive a damaged, defective, or incorrect product, we will offer a full refund or replacement as appropriate. To confirm any issue, we may contact user and, if necessary, arrange to collect the item for inspection before processing refund or replacement.
User don't need to provide any additional information to return an eligible order, unless the category-specific policy states otherwise.
A replacement will only be offered if the same seller has the identical item in stock.
If a product qualifies for return (as outlined in the Return Policy Types table below) but the seller lacks the exact item in stock, User will receive a refund instead of a replacement.
International customers cannot return products. However, they may request a refund by contacting customer service within five business days of the actual or estimated delivery date. Indian customers should check the product's display page for the specific return or replacement period before purchasing.
If a customer (user) is found to be misusing the return policy—by repeatedly returning items, cancelling orders, or refusing deliveries—www.apkamall.com reserves the right to warn, suspend, block, or terminate their account as needed.
Note: If users have received a non-returnable product in a damaged/defective condition, User can contact us within 7 days from the delivery of the product.
Note: All product categories are non-returnable for overseas sale for export orders.
Before making a purchase, customers(users/you) are advised to review the return or replacement policy listed on the product's display page, as it may vary depending on the item.
| Policy | Defective use case | Damage, Wrong Item use case |
|---|---|---|
| 7 Days Service Centre Replacement | If user receive a defective item, please contact the brand's service centre directly for assistance. In some cases, we may help arrange a technician visit to users' delivery location for troubleshooting. After the evaluation, the final decision regarding repair, refund, or replacement will be made solely by the brand. | This item qualifies for a free replacement within 7 days of delivery if it arrives damaged or if user receive the wrong item. Please ensure the product is returned in its original condition, with the MRP tags, user manual, warranty cards, and all original accessories in the manufacturer's packaging. We may reach out to user or conduct verification checks to confirm the issue before processing a refund or replacement. |
| 7 Days Replacement by Brand | If a product is found to be defective, the brand will first offer support over a phone call and may arrange for a technician to inspect the item at users' delivery location. Based on the technician's evaluation and in line with the brand's policy, the item will either be repaired or replaced. www.apkamall.com will provide a resolution based on the technician's report. Please ensure the product is retained in its original condition, with MRP tags attached, along with the user's manual, warranty cards, and all original accessories in the manufacturer's packaging. We may contact user or conduct verification checks to confirm the damage or defect before processing a refund or replacement. | This product qualifies for a free replacement within seven days of delivery if it arrives damaged or if user receive the wrong item. Please return it in its original condition—including attached MRP tags, user manual, warranty cards, and all original accessories in the manufacturer's packaging. We may contact user or carry out verification checks to confirm any damage or defect before issuing a refund or replacement. |
| 7 Days Replacement | User can request a free replacement within seven days of delivery if user's order arrives damaged, defective, or incorrect. Please return the item in its original state, complete with MRP tags, the user manual, warranty cards, and all accessories in the manufacturer's packaging. We may reach out or perform checks to verify any damage or defect before issuing a refund or replacement. For some products, we can help arrange a technician visit; based on their assessment, we'll determine the appropriate resolution. | |
| 7 Days Returnable | Users are entitled to a free return or replacement within seven days of delivery if item arrives damaged, defective, or incorrect. User may also return it within this seven-day window for a full refund. To ensure a smooth pickup, please keep the product in its original condition, including the brand's outer box, MRP tags, user manual, warranty cards, and all manufacturer's accessories in their packaging. We may reach out to user or perform verification checks to confirm any damage or defect before processing refund or replacement. | |
| 7 Day Free Returns & Exchange | User may return this item within seven days of delivery. User can exchange it for another size or colour (subject to availability) or opt for a full refund. To ensure a smooth return or exchange, please keep the product in its original condition—with the brand's outer box, attached MRP tags, warranty cards, and all original accessories in the manufacturer's packaging. | |
| Non-Returnable | These products aren't eligible for standard returns. However, if users receive a damaged, defective, or incorrect item, we'll offer a full refund or free replacement as appropriate. To confirm the issue, we may contact user and, if necessary, arrange to pick up the item for inspection before processing refund or replacement. |
Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
| Category | Return Policy |
|---|---|
| Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles | Sellers to be informed of the damage / defect within 7 days of delivery. |